February 15, 2014
Just to let you know that Greg and I are very happy wih our new fireplace. Your company was very easy to deal with and carried out the pre-installation visit promptly as promised. Harry did an excellent job of installing the stove and ducting and worked efficiently and neatly.
We would recommend Hearthstone House of Fire to everyone.
December 3, 2012
We ordered two gas burning units from Hearthstone. A gas fireplace insert for the living room, because the wife had enough handling wood on the farm and she said no more, and I got the standing stove for the basement. Both units give off good heat and fast. Both are easy to operate. There was no sales pressure from the owner, he knew hi stuff, and we got a great deal. (We might have made a better deal somewhere else, but you have to consider the distance for service). Being new to Cayuga, we asked a couple of peolpe about Hearthstone store and they were both happy with the product and service. We cannot say enough abou the installers. They kept the floor covered and knew what they were doing. the gas fellow did a clean-cut job on the gas lines, which I was really impressed with. There was no mess to clean up at all. One thing I must say, that Scott, the owner, showed consideration in the installation schedule. Afer the first unit was nstalled, he let me recover from surgery before installing the second unit. I am not the easiest person to please, but I give them an A+. I believe if you live local you should buy local.
George Widomski/Chris Klemens
September 30, 2013
Fieplace installation went well, looks good! We are happy with it and will certainly enjoy come the chilly days ahead. Harry did a nice job. We had our friends up for dinner on Saturday whom are looking to get a FP for their Burlington home. We referred them to you for your excellent service and knowledge.
Nancy & Tim
April 5, 2013
Just a quick note to say thanks for going the extra mile to obtain the special door for our new “Pacific Energy Alderlea” stove. The stove looks absolutely beautiful in our family room and we have had many compliments on it already. This weather for April has been terrible but has given us the oppurtunity to have many late-season fires in our new stove. It is so much more efficient than our old stove and we are noticing a diiference in the amount of wood required. Thanks again Scott and to your installers. We appreciate your help and are glad we shopped local.
Brad and Ruthanne Hewitt
March 6, 2013
This is just a letter thanking you for the beautiful woodstove installed recently. The installation was done very professionally and quickly. I have been enjoying the beauty and warmth it provides. it is much cosier that fills my home. It a steady heat, unlike the furnace that continues to turn off, leaving the air cool almost immediately. Thanks again for the quality product this Pacific Wood Stove that was recommended. I am including a picture of my wood stove the first night I enjoyed reading a good book on a very cold night, and enjoying the warmth provided.
February 7, 2013
Thanks for the warm holidays. We love our Pacific woodstove. Use us as a reference anytime.
Derek & Laurie Johnston
January 23, 2013
We just wanted to send you a note to tell you how much we are enjoying our new fireplace insert. We find it to be more economical and the burn time lasts longer. We were very pleased with your professional installation. We love the way it looks and enjoy watching the fire.
December 27, 2012
we had 2 wood stoves installed with professional installers, had great compliments on them over the holidays.
December 19, 2012
Hearthstone House of Fire
I really like my woodstove. The wood burns up more slowly and less ashes. It is so nice to watch the wood burning and it heats better and does not get hot on the sides and can be eleven inches from the wall. I wish I had bought one before.
Helen Jean Gracey
December 10, 2012
Thank you for replacing our 2 fireplaces. They are beautiful. I’ve encolsed a photo of our basement family room fireplace. The installation guys were very professional and conscious about keeping their work area and my house neat and clean. Excellent work. I will defiantely reccomend your company to my family and friends.
November 30, 2012
On October 26, 2012, we bought a Pacific Energy wood stove. We are very pleased with it. It takes a little time to get used to it, but with the right kind of wood it is very efficient.
November 23, 2012
Harry and Steve were efficient, quick & pleassant. Thank you!
November 19, 2012
We are very happy with our recent purchase of a new Pacific Energy wood stove. Summit model.
The self cleaning glass door on the Summit is amazing unlike our old one always needed to be cleaned. The person we dealt with at Pacific Energy was very professional and informative. The stove was delivered on time, they were very nice when it was delivered and installed.
Would have been nice to have some type of tools, a shovel, etc… to have been included with the stove to help remove the ashes from the bottom tray.
We are enjoying our new warm stove.
A happy customer,
November 14, 2012
November 14, 2012
Just wanted to thank you for the professional service provided to us when your crew installed our wood stove on Nov 9. Looks great and works great as well.
St. Annes, Ontario
October 23, 2012
Great product, great service, we are very happy. We would recommend HearthStone to everyone
Rob & Irene Paulo
September 26, 2012
We recently decided that we needed to redo our chimney inside and out for our woodstove.. We talked to many businesses and dealt with many dealers and products and stopped our search when we met this husband and wife team. They were extremely friendly, helpful and very knowledeable which is why we chose to drive over an hour to deal with them. WE WOULD DO BUSINESS AGAIN WITH THEM IN THE FUTURE AND WOULD RECOMMEND THEM TO ANYONE. Thanks again for all your help.
The Neuman Family – St. Williams, Ontario
August 1, 2012
Scott: We finished the tile in front of the insert to receive our WETT certificate. Great job on installation!! Looks great. We will enjoy it this winter I’m sure.
Frank & Helen Bennemeer Wainflett
January 22, 2012
We couldn’t be happier with the service. Scott and the installer were knowledegable, and did a good job. They came when they said they would, which is rare usually then there is an excuse and delay after delay. Scott went above and beyond to help us out with a woodstove he did not sell us in the first place. Good Service! That is very rare. Thank you We will be sure to recommend you to anyone. You may keep the gift certificate for yourself. Thanks again. Can’t beat a woodstove for heat!!
Jenny Vittoria on
January 19, 2012
Well the install is complete. Harry did a wonderful job today. It was literally a blizzard outside with winds at 40KPH when he went up on the roof to feed the venting down the chimney and install the cap. The guy deserves a medal. Anyways, thanks very much for the install and for taking an interest in providing us, the perfect gas insert. It looks beautiful, gives off a tremendous amount of heat, looks like a real fire, and blends in so well into the existing brick that you’d swear it was fitted in place when the house was built. I will definately recommend Hearthstone to anyone I speak to who is in the market for a gas fireplace insert. The installation and quality definately met my expectations.
Kudos for a job well done.
Jim Lambert Wainfleet, Ontario
January 10, 2012
We purchased our Enviro DV36 gas fireplace from Hearthstone House of Fire in October 2006. Scott was extremely helpful in helping us select the fireplace that would meet our needs and suit the appearance that we wanted in our home. We were comfortable that we had made the right choice and installation was prompt and expertly done. We have had excellent communication with Hearthstone House of Fire and are happy to recommend them to our friends.
Arnold & Sharon Beaty
December 17, 2011
We LOVE our new Pacific wood insert! We have been using it almost everyday and can’t believe the efficiency. Thanks so much, Merry Christmas and Happy New Year to you all.
Chris and Rhonda Lucy
December 17, 2011
Thanks for your great professional service, support and recommendations. We love what the Mendota gas fireplace has added to our home. It is a great central feature in our living room that attracts our family to relax around and admire, and makes the winter months something to look forward to.
Greg & Liz Fedoruk
November 20, 2011
Hi Scott & Carrie
Thank you so much for all you’ve done to make our new room complete. The stove is beautiful and we noticed the chimney cap has been replaced on the main part of the house. Thanks for that, too.
Cheers and talk soon,
Carol & Gary Fillmore
October 17, 2011
We were very pleased with the installation and the professionalism/honesty with your installation crew. Loading the insert prior to retiring for the evening leaves us with plenty of hot coals, eight hours later to restart our fire. We to date are most pleased with our Pacific Energy Insert.
September 29, 2011
“A professional job” That’s what was done by your employees Charlie & Harry. They were courteous, worked steadily & quietly, covering my floors & taking their shoes off. If it wasn’t for our new stove, we wouldn’t have known they were here. The job was done in no time, but done professionally. our thanks for your service and will recommend you to our friends and relatives.
Charles & Diane Rose
April 19, 2011
Thanks for a job well done. I have another job coming up this winter. I will give you a call.
April 19, 2011
Thanks Scott and Harry. It looks great!
July 24, 2009
Thank-you for the excellent job Harry & Hayden. Scott and all. Thank-you for your patience, but it was all worth it.
Joe & Linda
March 19, 2009
After looking around at other dealers, my wife and I found that the information and comfort level at Hearthstone House of Fire could not be matched. Plus we liked the idea that they could show us what we were going to purchase, not just from a brochure. In the end they did a terrific job and we are very happy. I would highly recommend Hearthstone to anyone.
February 3, 2009
ENJOYING OUR JOTUL GAS FIREPLACE INSERT
I wanted to share with you, the exceptional service, that my wife (charlaine and I) received when the two professional installers from you business, Hearthstone House of Fire came, last November to remove our wood burning insert and install our new Jotul gas fireplace insert. The men both professional’s in their own right, were very careful, when removing the wood burning insert and installing the new Jotul gas fireplace insert, not to scratch out beautiful hardwood flooring in the formal living room. We now do notice a huge difference, in the warmthof, not only the living room, but also the adjoiningkitchen and dining room area, and the kitchen floor is nice and warm to walk on. (hardwood floors also) We seriously recommend HEARTHSTONE HOUSE OF FIRE to all our family, friends, and neighbours. A BIG THANK YOU SCOTT!!!! TO YOU AND YOUR TEAM OF PROFESSIONAL…..MONEY WELL SPENT!!!!! THANK YOU ONCE AGAIN FOR GOING THE EXTRA FIVE MILES FOR US, BOTH DURING INSTALLATION AND FOLLOW UP COURTESY CALLS AND SERVICE!!!!
Charlaine and Randy
Charlaine and Randy
July 5, 2007
Hearthstone House of Fire
On behalf of the Cayuga Firefighters, I would like to thank you once again for your help and promotion of our annual BBQ draw. The high quality BBQ’s that you supply us with at a very reasonable price is the main reason we are able to sell a lot of draw tickets. The BBQ draw is our largest fundraiser with the profits used to upgrade our vehicle extrication equipment or “Jaws of Life”. Through the generosity of the Cayuga and area people we now have extrication equipment equal to the Fire Departments in the larger centers like Hamilton and Toronto. During the months of May and June we had to use this equipment at 3 major accidents to free a total of 9 people from their wrecked vehicles. We wish that we would never have to use the equipment but it is very reassuring to know that we are well equipped when an emergency arises. Once again thanks for your help, it is very much appreciated by all firefighters at Station #4, Cayuga
R. Gibson Captain, Station #4 Cayuga Haldimand County Fire Departmen