November 11, 2017

Thursday, September 28, 2017 1:36 PM

Good Afternoon Scott…….. the new stove looks awesome. The installers did an excellent job on the chimney and setting up the stove. They take a lot of pride in their workmanship. They also took the time after installation to explain to us how to efficiently operate the stove which was very helpful. Overall excellent customer service.

Susan & David

Overall excellent customer service

 

 

November 11, 2017

Tuesday, August 08, 2017 4:12 PM

The fireplace is s beautiful unit, Janette

The fireplace is s beautiful unit

 

 

November 11, 2017

Tuesday, August 30, 2016 8:56 PM

Just a quick note to say THANK YOU

From the W.E.T.T. Inspection to our chimney replacement my husband and I could not be happier! Very easy to talk to and very friendly service!

We moved into our new home and wanted to make sure that the fireplace was up to par… I now feel safe to use it! And the best part… No more wildlife coming thru that old chimney! Your staff members that came to our home were wonderful and answered all my questions and I will be using your services for years to come! Thank you again for just being a great company to deal with!

Sincerely,

Tracy

A great company to deal with

 

 

November 11, 2017

August 10, 2016

To Whom It May Concern:

This is in connection to the recent fireplace update and the installation of an insert. This has added quality to the fireplace that is angel stone. The tile that was added to the front matches with the carpeting and really does look nice. Everything now blends together.

The work done is very professional and looks exceptionally good. Thank you for a job well done.

Yours truly,

J. Albert

Thank you for a job well done.

 

 

November 11, 2017

Friday, July 22, 2016 1:58 PM

Tx Scott. We so appreciate your excellent service. Tx

Tx Scott

 

 

November 11, 2017

Tuesday, February 16, 2016 9:37 AM

I recently built a new home and needed a woodstove and chimney installed. After having multiple local installers not show up or return calls I contacted Scott at Hearthstone. I was given a very competitive price and a date for when the work was to be completed. Hearthstone attended to installed my chimney and woodstove. Their install on the chimney and stove was professional and they left no mess behind. Thanks again!

Kyle

Their install on the chimney and stove was professional

 

 

November 11, 2017

January-29-16 4:06 PM

Thank you so much, Scott, for your excellent service, your knowledge, and expertise. We appreciate you even helping us out with where we could even purchase the stone. We appreciate it dearly.

Dan and Marie

For your excellent service

 

 

November 11, 2017

January-23-16 5:30 PM

Hi Scott :

We visited your showroom from previous customers of yours, as per they had a high recommendation for you and your staffs. As per my wife and I, we had High Expectation. After watching how your in-house Staff handle the busy day, answer the phone / helping other customers and answering our questions, also able to show and explain the products.

The showroom staff was a bit short-handed that day for a while, while you Scott had to make a Quick-Service- Call.

My Wife & I, give “HER” a Big Plus…She is a Pro.!.. along with the rest of you. All Expectations were granted from Sale/Products to Installation …

Thank You for your Superior Friendly Services …

All Expectations were granted

 

 

November 11, 2017

Wednesday, January 13, 2016 4:31 PM

Hi Carrie,

Hope this is ok. Please let me know if I should add anything:

When looking for a gas fireplace in my home, I went to Hearthstone House of Fire and was given excellent information on all the different styles they carried. I am very happy with the fireplace they helped me to select, with both the incredibly realistic look and the warmth it produces.

Any time I’ve run into an issue, the service team was also excellent. I would definitely recommend Hearthstone House of Fire to others.

Ingrid Cayuga, ON

I am very happy with the fireplace

 

 

November 11, 2017

Saturday, November 15, 2014 1:08 PM

Thanks so much for your time and quality customer service. Mona and I will recommend your business to all our friends in the future.

Everything option was well explained, and you guys took the time out to help us find the right fit for our cottage. Thanks again!

Mona and Stephen

I will recommend your business

 

 

November 11, 2017

Thursday, October 30, 2014, 8:16 AM

Goodmorning,

Just started my first fire on my new stove….yea! Want to thank all of you so much great products, great staff…love hometown businesses..my house is now completely heated by Hearthstone house of fire products, couldn’t be happier…thank you, Robin

Great products, great staff

 

 

November 11, 2017

Tuesday, October 21, 2014, 4:20 PM

Hi Scott, I just wanted to send you a message and let you know that I was very pleased with the installation of my new Pacific Energy ‘ Summit ‘ wood stove. The installers were very friendly and obviously knew their stuff. The installations went quicker than I had anticipated. They were in and out quickly but took the time to make sure it was located where I wanted it and made sure that all my questions were answered. Thanks and I’m looking forward to years of good burning.

Wally

Thanks and I’m looking forward to years of good burning

 

 

November 11, 2017

Monday, July 21, 2014 6:21 PM

To Scott and Carrie

Our brand now Pacific Energy Stove and appropriate chiminey was installed on July 17th, 2014. My husband said that the men arrived on time and worked non stop from the time they came until finished. Only taking appropriate breaks and lunch when scheduled. Whatever mess they made was all cleaned up before they left including removal of our old stove and chimney. So now we are all ready to enjoy our woodburning stove come this fall and winter.

Thank you

John and Marie

All ready to enjoy our wood burning stove

 

 

November 11, 2017

May 2014

Hi Scott

Well great news. I kept the fire going all day and up till 10.30 PM at which time I put on 3 logs. It burned clean and the heat / fire came up quickly when new wood was put on. The pie shows deposits as of this morning and it is not as bad as it photographs. I would be happy burning a day or 2 more without cleaning. I did clean it with water and ash – it immediately came off and probably took me 2 minutes to have them clean perfectly. I certainly do not mind that in exchange for a large viewing area. I did not bum an excessive amount of wood and the burns were long. Probably burned 1 week of wood in your terms – ha ha! One must open those doors slow to avoid smoke coming out. You can see that the ash bed has not increased much and that it is a pretty good final burn. So I am now a happy guy.

Thinking back I was too timid in getting a good fire, some of the smoke smell was burning paint, I did not have a good hot coal base to build a fire from, should have cleaned the glass from all the creosote in fire # 1, stacking the wood criss cross is better, and I am wondering if I may have put on one not dry enough log when I put in the last load Tuesday night to cause all that carbon. Anyways that is history and I will go forward thinking about the enclosure. I certainly appreciate that you were concerned and spent considerable time sorting out the problem. I know I would not have got that service from Bill at ” The Source ” and my neighbor who bought his stoves from him is the one who said that! It all just goes to show we never know everything and I learned that the burn technique in a wood stove is different than a large fireplace.

Have a great holiday, Regards Bill

Great news

 

 

November 7, 2017

December-23-15 11:37 AM

Hello Scott,

This note is to let you know how pleased we are with the Jotul gas stove, it has certainly made our basement much more comfortable!

The installers did a great job and explained and clearly demonstrated the stove’s operation.

Thanks

Kathy & Pat

How pleased we are with the Jotul gas stove

 

 

November 7, 2017

November-21-15 11:28 AM

For upstairs insert:

A nightmare install, but the Hearthstone team were fast, professional and really knew their stuff! Thanks so much, we’re SO pleased!

For downstairs stove:

We couldn’t pass on this beautiful woodstove when we were renovating our basement. Many thanks to Scott at Hearthstone Home of Fire for knowing exactly what we needed to get the job done and the excellent customer service!

Hope that helps!!

Jeff and Lena

Thanks so much, we’re SO pleased

 

 

November 7, 2017

Friday, November 13, 2015 1:48 PM

Dear Scott,

We just love the wood stove that your men installed on Nov.11th. It looks and works beautifully! The workers were very courteous and professional. We could not believe that from start to finish was only 4 hours, they cleaned up after themselves and left the work area spotless.

Thank you Hearthstone House of Fire!

Gary and Cindy

It looks and works beautifully

 

 

November 7, 2017

November-12-15 5:58 PM

After all that has been said and done you really have a great product with the Jotul stove. We are so happy with it. Thanks for the stove

Kind regards,

Robert and Jacqueline

You really have a great product

 

 

November 7, 2017

November-02-15 8:30 PM

Hello! My boyfriend and I recently purchased a wood insert from you and we noticed at the bottom of our invoice that if we wrote down some comments we could receive a gift certificate. We are very pleased with the wood stove we purchased from Hearthstone! It was exactly what we were looking for. We were also very pleased with how the wood stove was installed. The two men who installed the stove were very nice and went straight to work when they arrived in our home. They took great care to ensure that the new stove was brought in and the old stove was taken out without damaging our home in the process. All in all, we are very pleased with our wood stove and the great customer service we received from Hearthstone. We have nothing negative to say and would definitely recommend Hearthstone to others. Attached are two photos of our stove-the second one is of our cat Mittens enjoying the heat from the fireplace:).

Melanie & Travis

We are very pleased with the wood stove

 

 

November 7, 2017

Monday, October 26, 2015 12;46 PM

HearthStone,

We are so pleased with our new fireplace! The installation was painless and quick. The fire has made such a difference to heating our room and helped create a space that is now cozy, warm and inviting! We want to spend time in our new space thanks to HearthStone House of Fire!

Roy and Sheila

We are so pleased with our new fireplace

 

 

November 7, 2017

Tuesday, October 13, 2015 9:38 AM

Scott

Attached are three photos of the wood stove your guys installed for us. It looks and works great. You guys did such an excellent and professional job with the install…cleaning up when done, protecting our flooring and giving us a quick lesson on burning. We were really really pleased with your service and the product.

Thanks so much

Neil and Kim

You guys did such an excellent and professional job

 

 

November 7, 2017

February-10-15 8:39 PM

Hi Scott and Carrie,

Thanks so much for completing the look of our stone fireplace. Here are pictures of the finished product. As usual, the guys were awesome.

Cheers

Gary & Caro

Thanks so much!

 

 

February 15, 2014

Hello Scott

Just to let you know that Greg and I are very happy wih our new fireplace.  Your company was very easy to deal with and carried out the pre-installation visit promptly as promised.  Harry did an excellent job of installing the stove and ducting and worked efficiently and neatly.

We would recommend Hearthstone House of Fire to everyone.

Val Fellowes

Testimonial

 

 

December 3, 2012

We ordered two gas burning units from Hearthstone.  A gas fireplace insert for the living room, because the wife had enough handling wood on the farm and she said no more, and I got the standing stove for the basement.  Both units give off good heat and fast.  Both are easy to operate. There was no sales pressure from the owner, he knew hi stuff, and we got a great deal. (We might have made a better deal somewhere else, but you have to consider the distance for service).  Being new to Cayuga, we asked a couple of peolpe about Hearthstone store and they were both happy with the product and service.  We cannot say enough abou the installers.  They kept the floor covered and knew what they were doing.  the gas fellow did a clean-cut job on the gas lines, which I was really impressed with.  There was no mess to clean up at all.  One thing I must say, that Scott, the owner, showed consideration in the installation schedule.  Afer the first unit was nstalled, he let me recover from surgery before installing the second unit.  I am not the easiest person to please, but I give them an A+.  I believe if you live local you should buy local.

Cayuga, On

George Widomski/Chris Klemens

 

 

September 30, 2013

Hi Scott

Fieplace installation went well, looks good!  We are happy with it and will certainly enjoy come the chilly days ahead.  Harry did a nice job.  We had our friends up for dinner on Saturday whom are looking to get a FP for their Burlington home.  We referred them to you for your excellent service and knowledge.

Thanks again,

Nancy & Tim

 

 

April 5, 2013

April   2013

Just a quick note to say thanks for going the extra mile to obtain the special door for our new “Pacific Energy Alderlea” stove.  The stove looks absolutely beautiful in our family room and we have had many compliments on it already.  This weather for April has been terrible but has given us the oppurtunity to have many late-season fires in our new stove.  It is so much more efficient than our old stove and we are noticing a diiference in the amount of wood required.  Thanks again Scott and to your installers.  We appreciate your help and are glad we shopped local.

Brad and Ruthanne Hewitt

 

 

March 6, 2013

Hello Scott,

This is just a letter thanking you for the beautiful woodstove installed recently.  The installation was done very professionally and quickly.  I have been enjoying the beauty and warmth it provides.  it is much cosier that fills my home.  It a steady  heat, unlike the furnace that continues to turn off, leaving the air cool almost immediately.  Thanks again for the quality product this Pacific Wood Stove that was recommended.  I am including a picture of my wood stove the first night I enjoyed reading a good book on a very cold night, and enjoying the warmth provided.

Thanks again,

Susan Gaspari

 

 

February 7, 2013

Thanks for the warm holidays.  We love our Pacific woodstove.  Use us as a reference anytime.

Derek & Laurie Johnston

 

 

January 23, 2013

Dear Sirs

We just wanted to send you a note to tell you how much we are enjoying our new fireplace insert.  We find it to be more economical and the burn time lasts longer.  We were very pleased with your professional installation.  We love the way it looks and enjoy watching the fire.

Many thanks!

Georgina Burns

 

 

December 27, 2012

we had 2 wood stoves installed with professional installers, had great compliments on them over the holidays.

Thank you

Tammi

 

 

December 19, 2012

Hearthstone House of Fire

I really like my woodstove. The wood burns up more slowly and less ashes.  It is so nice to watch the wood burning and it heats better and does not get hot on the sides and can be eleven inches from the wall.  I wish I had bought one before.

Helen Jean Gracey

 

 

December 10, 2012

Dear Hearthstone

Thank you for replacing our 2 fireplaces.  They are beautiful.  I’ve encolsed a photo of our basement family room fireplace.  The installation guys were very professional and conscious about keeping their work area and my house neat and clean.  Excellent work.  I will defiantely reccomend your company to my family and friends.

Eva Thompson

 

 

November 30, 2012

On October 26, 2012, we bought a Pacific Energy wood stove.  We are very pleased with it.  It takes a little time to get used to it, but with the right kind of wood it is very efficient.

Bryan Laforme

 

 

November 23, 2012

Harry and Steve were efficient, quick & pleassant.  Thank you!

Mr. Scholl

 

 

November 19, 2012

We are very happy with our recent purchase of a new Pacific Energy wood stove.  Summit model.

The self cleaning glass door on the Summit is amazing unlike our old one always needed to be cleaned.  The person we dealt with at Pacific Energy was very professional and informative.  The stove was delivered on time, they were very nice when it was delivered and installed.

Would have been nice to have some type of tools, a shovel, etc… to have been included with the stove to help remove the ashes from the bottom tray.

We are enjoying our new warm stove.

A happy customer,

Carolina Schwendener

 

 

November 14, 2012

November 14, 2012

Just wanted to thank you for the professional service provided to us when your crew installed our wood stove on Nov 9.  Looks great and works great as well.

Thanks
St. Annes, Ontario

The Jackson’s

 

 

October 23, 2012

Great product, great service, we are very happy.  We would recommend HearthStone to everyone

Thanks

Rob & Irene Paulo

 

 

September 26, 2012

We recently decided that we needed to redo our chimney inside and out for our woodstove..  We talked to many businesses and dealt with many dealers and products and stopped our search when we met this husband and wife team.  They were extremely friendly, helpful and very knowledeable which is why we chose to drive over an hour to deal with them.  WE WOULD DO BUSINESS AGAIN WITH THEM IN THE FUTURE AND WOULD RECOMMEND THEM TO ANYONE.  Thanks again for all your help.

customer job

The Neuman Family – St. Williams, Ontario

 

 

August 1, 2012

Scott:  We finished the tile in front of the insert to receive our WETT certificate.  Great job on installation!!  Looks great.  We will enjoy it this winter I’m sure.

Thanks.

Frank & Helen Bennemeer Wainflett

 

 

January 22, 2012

Hi
We couldn’t be happier with the service.  Scott and the installer were knowledegable, and did a good job.  They came when they said they would, which is rare usually then there is an excuse and delay after delay.  Scott went above and beyond to help us out with a woodstove he did not sell us in the first place.  Good Service! That is very rare.  Thank you  We will be sure to recommend you to anyone.  You may keep the gift certificate for yourself.  Thanks again.  Can’t beat a woodstove for heat!!

Jenny Vittoria on

 

 

January 19, 2012

Well the install is complete.  Harry did a wonderful job today.  It was literally a blizzard outside with winds at 40KPH when he went up on the roof to feed the venting down the chimney and install the cap.  The guy deserves a medal. Anyways, thanks very much for the install and for taking an interest in providing us, the perfect gas insert.  It looks beautiful, gives off a tremendous amount of heat, looks like a real fire, and blends in so well into the existing brick that you’d swear it was fitted in place when the house was built.  I will definately recommend Hearthstone to anyone I speak to who is in the market for a gas fireplace insert.  The installation and quality definately met my expectations.

Kudos for a job well done.

Jim Lambert Wainfleet, Ontario

 

 

January 10, 2012

We purchased our Enviro DV36 gas fireplace from Hearthstone House of Fire in October 2006.  Scott was extremely helpful in helping us select the fireplace that would meet our needs and suit the appearance that we wanted in our home.  We were comfortable that we had made the right choice and installation was prompt and expertly done.  We have had excellent communication with Hearthstone House of Fire and are happy to recommend them to our friends.

Arnold & Sharon Beaty

 

 

December 17, 2011

We LOVE our new Pacific wood insert!  We have been using it almost everyday and can’t believe the efficiency.  Thanks so much, Merry Christmas and Happy New Year to you all.

Chris and Rhonda Lucy

 

 

December 17, 2011

Thanks for your great professional service, support and recommendations.  We love what the Mendota gas fireplace has added to our home.  It is a great central feature in our living room that attracts our family to relax around and admire, and makes the winter months something to look forward to.

Greg & Liz Fedoruk

 

 

November 20, 2011

Hi Scott & Carrie

Thank you so much for all you’ve done to make our new room complete.  The stove is beautiful and we noticed the chimney cap has been replaced on the main part of the house.  Thanks for that, too.

Cheers and talk soon,

Carol & Gary Fillmore

 

 

October 17, 2011

We were very pleased with the installation and the professionalism/honesty with your installation crew.  Loading the insert prior to retiring for the evening leaves us with plenty of hot coals, eight hours later to restart our fire.  We to date are most pleased with our Pacific Energy Insert.

Best Wishes,

Wayne

 

 

September 29, 2011

“A professional job”  That’s what was done by your employees Charlie & Harry.  They were courteous, worked steadily & quietly, covering my floors & taking their shoes off.  If it wasn’t for our new stove, we wouldn’t have known they were here.  The job was done in no time, but done professionally.  our thanks for your service and will recommend you to our friends and relatives.

Sincerely,

Charles & Diane Rose

 

 

April 19, 2011

Harry

Thanks for a job well done.  I have another job coming up this winter.  I will give you a call.

Thanks

John

 

 

April 19, 2011

Thanks Scott and Harry.  It looks great!

Jan

 

 

July 24, 2009

Thank-you for the excellent job Harry & Hayden.  Scott and all.  Thank-you for your patience, but it was all worth it.

Appreciated

Joe & Linda

 

 

March 19, 2009

After looking around at other dealers, my wife and I found that the information and comfort level at Hearthstone House of Fire could not be matched.  Plus we liked the idea that they could show us what we were going to purchase, not just from a brochure.  In the end they did a terrific job and we are very happy.  I would highly recommend Hearthstone to anyone.

Don Caledonia

 

 

February 3, 2009

Hi Scott,

ENJOYING OUR JOTUL GAS FIREPLACE INSERT

I wanted to share with you, the exceptional service, that my wife (charlaine and I) received when the two professional installers from you business, Hearthstone House of Fire came, last November to remove our wood burning insert and install our new Jotul gas fireplace insert.  The men both professional’s in their own right, were very careful, when removing the wood burning insert and installing the new Jotul gas fireplace insert, not to scratch out beautiful hardwood flooring in the formal living room.  We now do notice a huge difference, in the warmthof, not only the living room, but also the adjoiningkitchen and dining room area, and the kitchen floor is nice and warm to walk on.  (hardwood floors also)  We seriously recommend HEARTHSTONE HOUSE OF FIRE to all our family, friends, and neighbours.  A BIG THANK YOU SCOTT!!!!  TO YOU AND YOUR TEAM OF PROFESSIONAL…..MONEY WELL SPENT!!!!!  THANK YOU ONCE AGAIN FOR GOING THE EXTRA FIVE MILES FOR US, BOTH DURING INSTALLATION AND FOLLOW UP COURTESY CALLS AND SERVICE!!!!

Sincerely,

Charlaine and Randy

Charlaine and Randy

 

 

July 5, 2007

Hearthstone House of Fire

Attention: Scott

On behalf of the Cayuga Firefighters, I would like to thank you once again for your help and promotion of our annual BBQ draw. The high quality BBQ’s that you supply us with at a very reasonable price is the main reason we are able to sell a lot of draw tickets. The BBQ draw is our largest fundraiser with the profits used to upgrade our vehicle extrication equipment or “Jaws of Life”. Through the generosity of the Cayuga and area people we now have extrication equipment equal to the Fire Departments in the larger centers like Hamilton and Toronto. During the months of May and June we had to use this equipment at 3 major accidents to free a total of 9 people from their wrecked vehicles. We wish that we would never have to use the equipment but it is very reassuring to know that we are well equipped when an emergency arises. Once again thanks for your help, it is very much appreciated by all firefighters at Station #4, Cayuga

R. Gibson Captain, Station #4 Cayuga Haldimand County Fire Departmen